Privacy Notice

3. Contact details for our DPO

Our Data Protection Officer (DPO) can be contacted on [email protected].

4. The personal data we process

We collect and process personal data about you when you interact or purchase services from us.

The types of personal data we may collect include:

– Contact details: Your name, title, home or work address, email address, and phone numbers.
– Technical data: Information about your browser, device, and operating system when you access our website.
– Call recordings: Audio recordings of inbound and outbound telephone conversations with our team.
– CCTV footage: If you visit our premises, you may be recorded on CCTV for security purposes.
– Payment and delivery information: Including billing and delivery addresses, and partial banking details if you choose to pay by Direct Debit.
– Customer feedback: Any information you provide to us through reviews, surveys, or feedback forms.
– Training records: Details of any training sessions delivered to you by Everything Tech.

5. How we use your personal data

We use your personal data for the following purposes:

1. Contractual and Service Delivery
   To establish and fulfil a contract with you (or your employer), including:Verifying your identity
   Taking and processing payments
   Communicating with you
   Delivering products or services
   Providing customer support

   We require this information to enter into and perform our contract with you. Without it, we may not be able to provide the requested services.

2. Legal and Regulatory Compliance
   To comply with applicable laws, regulations, or legal processes.To cooperate with authorities and law enforcement when legally required.
3. Legitimate Business Interests
   We may process your data where necessary to protect and support our legitimate business interests, including:Managing and resolving legal claims
   Ensuring compliance and supporting investigations
   Monitoring usage to prevent fraud, security breaches, or criminal activity
   Improving and protecting our services, websites, and content (online and offline)
   Handling complaints and customer service issues
   Recording phone calls for training and quality monitoring
   Recording CCTV footage at our premises for security purposes
4. Payment Security
   If you provide payment details, we may use third-party services to verify the validity of bank or card information to prevent fraud.
5. Research and Feedback
   We may invite you to participate in surveys or market research to help us improve our services and customer experience.
6. Marketing and Prospecting
   We may use your personal data for marketing purposes in the following ways:- CRM-based outreach: We use data stored in our CRM system to identify customers or prospects who may benefit from additional or related services.
   – Website activity tracking: We monitor interactions with our website to better understand user interests.
   – Third-party data sources: Occasionally, we may purchase GDPR-compliant marketing lists.
   – Data cleansing and retention:
   – Removing contacts who have left their role or company
   – Records with no engagement for over two years are set as non-marketing contactsYou can opt out at any time by following the unsubscribe instructions in any email or contacting us directly.

6. Our legal basis for processing your personal data

We only process your personal data where we have a valid legal basis to do so. These include:

Legitimate Interests: We process data in ways that are necessary for our legitimate business interests, such as:

– Operating and improving our website
– Managing sales and marketing activity

We have completed a Legitimate Interests Assessment to ensure these activities do not override your rights or freedoms.

Contractual Necessity: When you engage our services or enter into a contract with us, we process your personal data to fulfil our obligations under that contract.

Legal Obligations: We may also process your data to comply with laws or regulatory requirements.

7. With whom will we share your personal data

Your personal data will be treated as strictly confidential and will only be shared with the recipients detailed below for the purpose stated.

– Companies and employees within the Everything Tech Group for marketing purposes and service delivery
– Marketing communication facilitators
– Online advertising partners
– Website engagement tools (e.g. live chat)
– Analytics providers
– Event or promotion partners
– Service providers and subcontractors
– Fraud prevention agencies
– Alternative dispute resolution services
– Legal or regulatory authorities if required

8. Where we process your data

The personal data that we collect from you will primarily be processed in the United Kingdom. However, it may also be transferred outside the EEA where appropriate safeguards are in place.

9. How long will we keep your personal data

We will not retain your personal data for longer than necessary.

– To comply with legal or regulatory obligations
– To resolve disputes
– To enforce our terms and conditions
– To prevent fraud or abuse

10. Your rights regarding your personal data

You have the following rights:

– The right to request a copy of your personal data
– The right to rectify inaccurate data
– The right to erasure
– The right to data portability
– The right to restrict processing
– The right to object
– The right to object to cookies
– The right to lodge a complaint

To exercise any of these rights, contact us at [email protected].

11. If you need to make a complaint

If you have concerns about how we handle your personal data, contact us first:

Email: [email protected]

Attn Data Protection Officer
Everything Tech Limited
Third Floor, Hanover House
30-32 Charlotte Street
Manchester
M1 4FD

If you’re not satisfied, contact the ICO:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Contact us | ICO