IT Support Manchester

What Is Managed IT Support?

Are You Looking For Reliable Business IT Support In Manchester?

We’ve spoken to countless Manchester-based businesses who were annoyed at the poor level of service they got from their previous IT support companies. These IT support companies were unenthused about fixing existing problems and would do jobs by half which led to disruptions to the daily operations of the business. Here at Everything Tech, we understand all these issues which is why our support team offers the highest quality IT support in Manchester. IT support is too often thought of as an A-B process, with ‘A’ being the problem that occurs (be it a broken operating system or a data breach) and ‘B’ being the quick fix.

This is fine in theory but, in an interconnected world where technology is a vital part of people’s daily lives, the need for full solutions, thorough site support and the mitigation of cyber threats is vital. If you’re looking for reliable business IT support in Manchester then Everything Tech is the obvious choice because we understand these needs more than most. Our support team will get to know your business and proactively manage your account to ensure problems are stopped before they manifest themselves. A full solution isn’t just about being there when a problem arises, it’s about being there and offering professional IT support all the time.

We are a full-service business IT support company based in the heart of the North West’s greatest city, Manchester, just a 9-minute walk from Manchester Piccadilly Station and a 4-minute walk from the nearest tram station, Piccadilly Gardens. Where we’re based means we’re in a great position to provide Manchester businesses with excellent service while also developing a productive relationship that gives them absolute confidence that Everything Tech is the right company to handle their business data and computer networks.

From the moment you get in touch with our service desk, the team will work hard to understand your business objectives, any existing problems you have, your core IT systems and current requirements before going away and creating a package full of leading solutions that include things like regular monitoring, proactive management of existing systems and bolstered cybersecurity amongst other things.

Our location in Hanover House on Charlotte Street in Manchester City Centre means we can react quickly if your business needs onsite support. We can be there in a flash so you can enjoy business continuity with no detrimental effect to your daily operations. 

• Bespoke IT support – A managed IT support package is created with you in mind. It can solve issues that are unique to your business, whether they’re big or small. Enjoy a service level that is appropriate to the needs and wants of your business. 
• Enjoy greater business efficiency – While our IT support teams are working hard to improve your IT systems, you can spend that time focusing on other elements of your business that may have been neglected because of these issues.
• Reduce costs – Having Everything Tech work with your business is like having your own IT department without having to spend huge sums of money on recruitment, office space and salaries. You can enjoy all the expertise and benefits without the huge outlay.
• Fix long-standing issues – A lot of businesses have them, those frustrating IT issues that you just haven’t gotten around to fixing. Having IT support services in Manchester means we can visit your business, get immediate access to your systems, fix long-standing issues quickly and relieve you of this stress.
• Active monitoring – Our type of managed IT services don’t just end when a particular problem is solved. We’ll continually work with you to offer amazing support, monitor your systems and look for problems before they manifest themselves into something bigger.
• Proactive approach – As a business owner in Manchester you have a lot to focus on. This means you simply don’t have the time to think about new IT solutions which can lead to clunky, outdated processes becoming the norm across your business or organisation. Our team will examine your systems and come up with new, innovative solutions that you may not have thought about which will be of great benefit to your business.
• Access to specialists – Working with Everything Tech guarantees that you’ll have instant access to a host of experts, from software developers to programmers to technicians, they are all here and they are ready to help you and your business. Rather than searching for each of these individual specialities, you can enjoy all of them for the same fixed price.
• Discover new ways of working – Because we are proactive, and look for ways to improve your business, we can come up with amazing new ways of working. From creating shared drives so files can be accessed to ensuring team members have laptops and other mobile devices that allow them to work remotely.

What IT Support Does Everything Tech Offer to Businesses?

We offer IT support in Manchester to a number of businesses and our amazing team provide a range of services. Check out the main services that we offer below to get a better idea of how our IT support services based in Manchester can help your business.

Backup & Disaster Recovery

We’ve all done it. Put off backing up important documents and then, lo and behold, you’re the victim of server failure or a drop in internet connection at an important time and before you know it, you’ve lost an incalculable amount of important information. This can be catastrophic for businesses which is why this service will manage and monitor your backups with thorough audits so you don’t have to worry about making sure important information is secure, leaving you to focus on business continuity and your daily operations.

Managed IT Services

Enjoy having a dedicated IT department for your business without the hassle of searching, hiring and spending money on salaries. We’ll own your whole IT systems and processes to fix, develop, innovate and look for opportunities to improve everything related to your business IT.

Managed IT Cyber Security

From education and training right the way through to delivering technology and hardware – we’ll provide your business and its employees with a holistic, proactive approach to cybersecurity. Companies in the UK lose millions a day thanks to cyber threats, don’t be part of that statistic and let us help you with your cybersecurity service.

Office 365 & Cloud Services

If you want to implement Office 365 and its associated cloud solutions then this is the service for you. We’re a Microsoft Gold partner for Mid Sized companies, making us the ideal company to help Manchester businesses with your full solution Office 365. We have a team full of experts waiting to offer you an excellent service.

SharePoint Specialists

Work better and collaborate with ease by using SharePoint cloud technology. We’ll use our depth of knowledge to help meet your business’ individual needs and help you improve productivity and efficiency.

Unified Communications

Unify your Skype for Business, Microsoft Teams and your Instant Messaging under one roof. We’ll help you implement slick, efficient communication services allowing you to get things done quicker, no matter where you are.

Just Add Staff

Keep hard-earned cash in your business and enjoy the latest software and hardware solutions with our fantastic Just Add Staff service. All you have to do is pay a single price per user per month and all your IT needs will be fulfilled. From devices and accessories to more technical things like Office 365 and other cloud services, enjoy it all for one simple price.

Why Manchester-based Businesses Choose Everything Tech For Their IT Support

We work with a huge range of businesses across Manchester offering comprehensive IT support. They choose Everything Tech because we have worked hard to create a culture of support, education and professionalism. We have three different teams that are each set up to deal with more and more complex issues. These three ‘Lines of Defence’ feature employees of Everything Tech that have specific knowledge about issues and can be called upon if needs be.

For example, if an issue turns out to be bigger than we initially thought the Second Line Team can pass the problem to the Third Line Team who will be more adept at dealing with your specific issue. This is why Manchester-based businesses who need IT support choose Everything Tech because they’re working with an IT support service that will always find them a solution to their problem.

We work with a huge range of businesses across Manchester offering comprehensive IT support. They choose Everything Tech because we have worked hard to create a culture of support, education and professionalism. We have three different teams that are each set up to deal with more and more complex issues. These three ‘Lines of Defence’ feature employees of Everything Tech that have specific knowledge about issues and can be called upon if needs be.

For example, if an issue turns out to be bigger than we initially thought the Second Line Team can pass the problem to the Third Line Team who will be more adept at dealing with your specific issue. This is why Manchester-based businesses who need IT support choose Everything Tech because they’re working with an IT support service that will always find them a solution to their problem.

Manchester-based businesses also choose Everything Tech because of our attention to detail, strategic planning and the excellent service we provide. These reasons, among many others, are why we have a 5-star Google rating, a great Trustpilot rating and plenty of glowing reviews on our social media channels. 

Our support figures are another reason why businesses in Manchester choose us:

• 99.2% of support calls are answered in less than 3 rings.
• 98.1% of IT support tickets are resolved within the service level agreement. 
• Customers on average give us a 98.1% feedback score.

In a world where cyber threats are becoming more sophisticated and enhanced the need for you to show customers that you take cybersecurity seriously is vital. If you’re a Manchester business that handles personal information or uses any kind of cloud computing to store bank details or other sensitive information then you need to take the threat of cyber attacks extremely seriously, from both a moral standpoint and a reputational one. A sophisticated cyberattack, which steals vast amounts of data, can cause irreparable damage to your business.

At Everything Tech, our in house team can use managed services to get your security systems up to scratch and get you certified with the Government-backed Cyber Essentials scheme. Using leading security products and concise technologies we’ll make sure you have a great reputation for data storage and cybersecurity.

What Is Cyber Essentials?

The Cyber Essentials scheme is a UK Government initiative that is operated by the team at the National Cyber Security Centre. The initiative encourages businesses to adopt good security practices, remove existing problems to do with cybersecurity and show they can handle potential cyberattacks.

The Cyber Essentials Scheme comprises two levels of certification. Cyber Essentials and Cyber Essentials Plus.

The Cyber Essentials certification gives you peace of mind that your new improved security systems can protect against a wide range of cyberattacks. By simply having this certification, hackers will avoid you because they know you have good technical controls in place.

Cyber Essentials Plus is very similar but comes with a hands-on technical verification before the certification can be awarded to your business.

IT Support For Accountants In Manchester

Accountants in Manchester hold a great deal of sensitive information about individuals and big businesses in a variety of sectors. In a world of cloud hosting and cloud solutions, the need to have amazing support and a comprehensive offering of IT solutions, to ensure you’re ahead of the competition, is vital. Improved security, to ward off the threat posed by cybercriminals, is also needed. A cyber attack could mean your accounting firm goes out of business. At Everything Tech, we have offered IT support for accountants across Manchester and know what it is you need to operate safely and successfully.

Managed IT Support For Manchester-based Architects

Our team has worked with many architects in Manchester and know the importance of having streamlined IT systems in place so that you can focus on the next big project. Architects need to be able to share different documents, contact clients and store building data in an easily accessible, secure way. Also, architects need precise time management systems in place to avoid backlogs and to ensure projects are delivered on time and budget. We’ll put in place bespoke solutions so your architecture firm in Manchester can do all this and more. 

Managed IT For Engineering Firms In Manchester

Having the best IT solutions in place at your engineering firm in Manchester can be the difference between you and your competitors. The need to communicate with clients and to understand what is happening across different departments at any one time is vital. The only way to achieve this is with a strong IT architecture in place. From the latest software solutions to proactive management our team will ensure you’re aware of solutions that can put you ahead of your competitors.

Manufacturing IT Solutions For Manchester Firms

Working in huge factories or across multiple sites delivering on huge projects demands an IT support company, based in Manchester, who can keep up with the fast-paced, high-stakes world of manufacturing. We understand the need for different departments to safely access important documents like process charts, plans, briefs and schematics. So, we’ll put in place software solutions that allow this to happen seamlessly. Having us in charge of your IT support will give you peace of mind and allow you to focus on the things that matter to your manufacturing business.

IT Support For Manchester-based Solicitors

We understand that soliciting firms in Manchester want to spend their days providing value to clients that might be going through tricky or uncertain times in their life. When your Manchester-based soliciting firm works with Everything Tech you can get on with your job, while we quietly go about ours. Enjoy seamless business continuity knowing there is a team on hand working to implement bespoke pieces of software and technology that allow you to focus on your clients and get ahead of your competitors.

Interested In Working With An IT Support Company In Manchester?

If the idea of working with a group of IT experts who will fix IT issues, offer solutions to maximise efficiency and be on hand night and day to help is appealing to you then get in touch with the team at Everything Tech. We work with lots of business in and around Greater Manchester assisting them with their IT and we’d love to help you too. 

If you work in accountancy, architecture, engineering, manufacturing, soliciting or any other industry and want more information about the services that we offer or to discover what services might be right for you then give us a call. In addition, if you’re based in Manchester City Centre or the surrounding areas of Didsbury, Stretford, Ashton-under-Lyne or further afield in Wigan or Warrington then please do not hesitate to get in touch with Everything Tech online or by phone on 0161 826 2220 or email us at sales@everythingtech.co.uk.