IT Support Manchester

For Manchester-based businesses, the amount you pay for your IT support all depends on the size of your business, your business goals, and the reliance you and your teams have on core IT systems. Here at Everything Tech, our clients pay different fees based on the aforementioned factors. When thinking about how much you should pay, think about how much you value your IT systems. How much would it cost you if your business software failed? What would the reputational damage be if your range of solutions were hacked because your cybersecurity wasn’t able to handle the threat of cyber-attacks? How are you going to compete with other Manchester companies that have invested in new equipment, software, and technical expertise? Once you have reviewed these questions, the ‘cost’ of IT support from a company that is filled with collective knowledge and a host of experts, who can fix long-standing issues and proactively manage your account, doesn’t seem all that expensive.

IT helps hundreds of businesses in a wide range of ways, in Manchester city centre alone there are thousands of small to medium-sized businesses who rely on a range of services to create work, provide a high level of customer service, and bring in new business. Without IT, none of this is possible, it’s as simple as that. It’s no longer an option to have IT systems in place, to achieve meaningful business objectives, a successful digital transformation, and ensure business efficiency, organisations have to maximise IT usage and rely on it as much as possible. By extension then, the need for IT support is almost as vital as having the systems in there in the first place. Proper IT support can help business productivity by ensuring their systems are always optimised.

A better question would probably be: ‘What doesn’t IT support do?’. IT support, especially from the teams of people offering an excellent service here at Everything Tech, can truly transform your relationship with cloud services, and IT systems as a whole. Our professional service is holistic and looks to take your business priorities and create innovative solutions that can help you achieve them quicker. The great thing about our IT support is that it is characterised by fast response times, and proactive management. By undergoing advanced system monitoring, we can nip problems in the bud before they manifest into something that affects business continuity. In addition, our team will always be on the lookout for new technology that may benefit your business. All this leaves you to get on with regular business processes, safe in the knowledge that you’re using the latest equipment.

The role of IT support is to make sure that your systems are running smoothly, and are optimised so that business operations can be streamlined and efficient. As a managed service provider, the level of service we provide means you barely have to think about frustrating IT issues cropping up, or, for that matter, any part of your IT infrastructure, because teams of expert engineers are working daily to keep things going. The role of IT support is to be a constant source of knowledge, advice, and be there to improve IT infrastructure, from laptops to smaller devices. And, the best thing is, that all of this is done for a fraction of the costs involved in searching, recruiting, and hiring a team of in-house IT employees.

An IT support analyst is someone who helps their clients by using their essential knowledge to analyse current IT performance. An analyst’s goal is to help their fellow IT support employees create a seamless experience for the teams that they are working with. They use data, and user experience client testimonials, to come up with a fuller picture as possible about a Manchester-based business’s IT architecture. This analysis informs the hardware and software solutions that will be implemented. This wealth of experience, and data, ensures that the solutions fix issues, and provide an immediate ROI (return on investment). Without them, the solutions that have been implemented may very well cause more harm than good, because they aren’t targeted.

There are plenty of benefits to outsourcing. Firstly, it would be neglectful to ignore the money-saving aspect of this solution. Creating in-house IT departments involves finding new office space, buying equipment, recruitment fees, salaries, and extra running costs – all of this is done with no absolute guarantee that the people you’ve hired are going to be effective, and fit into your business. Working with Everything Tech, an IT support company in Manchester removes all of this and gives you just the benefits. With us, you pay one fee, per month, and for it, you get expertise, support, advice, and account management – all at a fraction of the cost of bringing it in house. The second key benefit is the fact that you’re working with experts who can fix issues, implement cybersecurity measures, and keep your company running efficiently by using quality products, applications, and software.

IT support technicians are the people who get under the hood of your IT systems and work to ensure you get past your business challenges. They are the people who will take the IT analysts’ insight, go in, and physically fix problems – whether that is mending hardware, such as servers, or going in and managing cloud solutions by updating, and optimising software. The technician’s make up our first, second, and third lines of IT support and all have different skills, expertise, and are able to fix a variety of different problems if someone else can’t. Our range of technicians have spent years in the industry, have seen it all, and are able to fix 99% of issues within a few days.

The first line of IT support is made up of people who can fix the most common issues that can take anywhere from a few minutes, to an hour, to fix. Very often, this will be the first person that a client meets when they have an issue as, very often, a lot of problems can be solved quickly, especially when a team of experts are dealing with it. This group is on hand at a moment’s notice to fix problems, those niggly IT issues that may not be detrimental but are no less annoying. In the unlikely event that an issue is too big for them, they can simply pass your ticket up to the second or third line of defence who are more adept at dealing with complex issues. 

IT support is important because it ensures everything runs smoothly in a way that is cost-effective, and ensures long-term success. Without IT support, businesses are relying on people’s own knowledge of IT systems which may be fine when it comes to fixing issues with a smartphone, tablet, or even a laptop, but for bigger, more fundamental issues, it is vital you have proper IT support at hand. A business owner may think they can get by without investing in IT support but then they suffer a hack, software falls into the wrong hands, or their offices suffer a huge data loss, and pretty soon they are wishing that they could pick up the phone and call their dedicated IT support team to get it fixed. IT support is important because it can protect you from threats in the present, and provide you with the cutting-edge technology to ensure you’re only ever using the best equipment and software.

If you choose to outsource your IT support, on a retained basis with Everything Tech, then you never have to worry about the number of IT support staff you need. With us, you’ll have dozens of experts at your disposal for one simple monthly cost – no recruiting, no hiring, and no salary expense, just one affordable fee. In addition, if staff from our team are needed on-site, we’ll ensure there is always the appropriate amount of people sent to your office so that the problem can be fixed the first time around.

We may be biased but we think that the best way to improve your IT support is to get in touch with the team here at Everything Tech. With 99.2% of calls answered within three rings, 98.1% of IT support tickets resolved within their SLA, and 98.1% average customer feedback – we feel our numbers speak for themselves. We’ll improve your IT infrastructure from the ground up, as we have done with businesses in Manchester city centre, and the wider area of Greater Manchester. And, beyond that, we’ll ensure you and your employees are trained so that they are ready to use this new equipment from day one. This training is vital, not only for educational purposes, but it also keeps employees motivated and excited to use the new equipment.