At Everything Tech, our managed IT support team specialises in the healthcare industry. For years, we have been helping general practice surgeries, hospices, private hospitals, and care homes with effective solutions that allow them to focus on patient care, not frustrating IT issues.
The British healthcare system is the envy of the world, from the National Health Service, which provides first-rate care to millions of people a year to the burgeoning private sector, which offers fast and reliable specialist treatments. We’re proud to play a small part in helping this vital sector of UK society run smoothly.
From our lightning-fast response times (calls are answered in less than three rings 99.2% of the time) to our high customer service levels, which don’t look to bombard users with jargon, but instead find the correct solution, we have it all.
There are very few companies that offer such a comprehensive level of IT support.
No matter what issues you’re facing, we have solutions available. We pride ourselves on being able to go into a healthcare setting, fix those immediate problems and implement long-term processes and procedures that will improve the ways of working. This two-pronged approach ensures success right across the board and will fundamentally improve everyone’s relationships and interactions with IT.
As a Microsoft Gold Partner, we can integrate sophisticated cloud solutions into your medical setting. This kind of infrastructure means people can access medical records from wherever they are and speak and collaborate with other specialists using sophisticated unified communications.
Further to all these medical IT solutions, our team can train your staff on all these new solutions so that they are ready to use it from day one. So often, IT solutions are greatly underused; thankfully, we can ensure that your entire practice, hospital, or pharmacy are getting the most out of your investments.
In a digitised world of healthcare, cybersecurity solutions are critical. The moral and ethical problems of a data breach or cyber hack are too catastrophic to comprehend, and that’s before you even think about the negative PR it would cause. To combat this, we offer, as part of our managed IT service, IT security and a backup and disaster recovery programme. Both of which can stop sophisticated cyber-attacks and ensure that essential patient data is backed up and can be recovered in minutes.
As experts in the world of managed medical IT support, we have come across all sorts of issues, niggles, and problems. These can range from frustrating to detrimental and all of them can stunt nurses, doctors, and other healthcare professionals’ ability to look after patients and focus on their care. Below, we describe three of the most common issues that we come across in a variety of settings. Thankfully, our IT solutions for the healthcare industry can combat these in a relatively short space of time.
From constant access to professionals with experience in healthcare IT support to the use of the latest hardware and software. There is very little that our managed IT support services don’t cover. As well as receiving support, training, and data security assurances, our experts are also incredibly proactive. While your team is working on your patients, our medical IT support team will be busy looking for gaps where processes can be improved and recommending new software and hardware that can be used to enhance what’s already in place.
In our opinion, though, the most important thing that’s included in this healthcare IT support retainer is reassurance. Working with us leaves you to do what you came into healthcare and medicine to do in the first place – care for people. By harnessing our expertise as medical IT support experts you can enjoy a positive relationship with all aspects of IT. It will complement your role in your healthcare setting, not hamper it, whether you work in a hospital, local NHS trust, GP, or hospice.
If your current systems, settings, and procedures are hampering you and your team’s ability to do your job. We have the medical IT solutions and support available to radically transform your day-to-day relationship with computers and software. To discover just how integrated we can make your healthcare IT, contact us today.
Everything Tech has been instrumental in supporting our business strategy. They consistently meet our IT needs, with a dedicated support team that feels like part of Sigma Group, not just an external partner. Our Account Manager, Zale, leads with a proactive, collaborative style that adds real value to our account and IT roadmap. The team, notably Sam, Matt, Andy, and Mark, are exceptional professionals who escalate issues quickly, ensuring fast resolution, which is exactly what we need in such a fast-moving environment. As Group Compliance Director, having a trusted MSP partner is crucial, and Everything Tech has been exactly that since I rejoined Sigma nearly three years ago.
Stephen Woolf
Group Compliance Director, SigmaGroup
Our lightning-fast response is industry-leading and our stats speak for themselves…
Support calls answered in less than 3 rings
IT support tickets resolved within their SLA
Average customer feedback score
Our lightning-fast response is industry-leading and you can contact us whichever way suits you!
