Everything Tech is an MSP based in Manchester, with offices across the UK, supporting businesses of all sizes. Apprentices play a key role in the work we do, helping us deliver excellent service while growing our future talent. For National Apprenticeship Week, we spoke with Rauridh Dinnie, Build Room Team Leader, and Aydhan Gill, Apprentice IT Engineer, to hear their thoughts on the impact of apprenticeships.
Leading the Build Room: Rauridh’s Story
Rauridh joined Everything Tech just under two years ago as a First Line Helpdesk Engineer. In late 2025, he stepped into the role of Build Room Team Leader, a natural move, as he started his own tech career as an apprentice. When he first arrived, the Build Room had just four apprentices; today, that number has grown to eight, with two of the original apprentices now thriving in helpdesk roles. Every apprentice on the team has a clear pathway into desk-based support as they complete their apprenticeship. We sat down with Rauridh to hear his thoughts.
Q: What is the most rewarding part of the job?
A: Seeing the apprentices grow as a team and as individuals. Having started as an apprentice myself, it’s fantastic watching them develop their skills as technicians.
Q: Why do apprenticeships matter to Everything Tech?
A: Apprentices bring energy and fresh thinking. Apprentices approach our guides and processes without preconceived context, which helps highlight gaps and areas that could be clearer or more effective. They’re also key to our long-term growth, we’ve seen very positive early results, with apprentices progressing into desk roles and thriving as valuable members of the helpdesk team.
Q: What makes a great apprentice?
A: A genuine drive and curiosity to learn and grow. That mindset is the most important quality, it enables them to develop quickly, build confidence, and reach a point where they can truly thrive.
A Day in the Build Room: Aydhan’s Experience
Aydhan joined Everything Tech three months ago and has already made strong progress. As an Apprentice IT Engineer, his days vary between managing IT tickets, supporting customers, onboarding users, and preparing devices to meet compliance and client requirements. With priorities shifting quickly, he relies on strong organisation and checklists to stay on track.
Q: Has your experience evolved since you started in this role?
A: Absolutely. Every ticket I handle helps me learn something new, and over time I’ve become more efficient and independent. I now need less guidance than when I first started, which gives me confidence in my abilities and future growth.
Q: What led you to this apprenticeship, and what drew you to working in IT and an MSP?
A: I was browsing online for IT apprenticeships in Manchester and applied when I saw this opportunity. I’ve always enjoyed problem-solving and helping people, so working in IT for an MSP felt like a perfect fit. I’m also a graduate of Nottingham Trent University with a degree in Graphic Design, and while university gave me theoretical knowledge, this apprenticeship has given me practical, hands-on experience and more confidence in my abilities and future career.
Q: What’s been the biggest thing you’ve learned so far?
A: The biggest lesson is that the sooner you face challenging tickets and situations, the faster you gain confidence and comfort in tackling similar tasks. I’ve developed both technical skills and soft skills, learned to work effectively in a team, and built trust with colleagues and customers, all of which are crucial in this role.
Q: What do you enjoy most about your job?
A: I really enjoy collaborating with my colleagues, helping each other and creating a positive working environment. I also take pride in helping people; knowing that my support allows businesses to function, grow, and thrive gives me a great sense of accomplishment.
Q: What advice would you give to someone considering an apprenticeship in IT?
Go in with an open mind and a willingness to learn. Don’t worry if you feel like you “don’t know much”, that’s exactly what an apprenticeship is for. Ask for help when you need it, and remember that everyone learns at their own pace. The experience will teach you much more than you might expect, both technically and personally.
