We take your privacy very seriously and this Privacy Notice is intended to set out your rights and answer any queries you may have about how we process your personal data.
Who we are
This Notice is issued on behalf of the Everything Tech Group of companies. When we refer to “Everything Tech”, “we”, “us”, or “our”, we mean the relevant company within the Everything Tech Group that is responsible for processing your data.
Everything Tech is the Data Controller for this website. This means we determine how and why your personal data is processed. If you have entered into a contract with us, or with one of the companies listed below, we are also the Data Controller for that relationship.
In some cases, we may act as a Data Processor on behalf of our customers, with the customer acting as the Data Controller. This typically applies when we process data solely under their instructions.
The following companies (collectively referred to as “Everything Tech”, “we”, “us”, or “our”) are bound by this Notice and are committed to handling your data responsibly and in compliance with applicable data protection laws:
Contact details for our DPO
Our Data Protection Officer (DPO) can be contacted on dpo@everythingtech.co.uk.
The personal data we process
We collect and process personal data about you when you interact or purchase services from us.
The types of personal data we may collect include:
– Contact details: Your name, title, home or work address, email address, and phone numbers.
– Technical data: Information about your browser, device, and operating system when you access our website.
– Call recordings: Audio recordings of telephone conversations with our team.
– CCTV footage: If you visit our premises, you may be recorded on CCTV for security purposes.
– Payment and delivery information: Including billing and delivery addresses, and partial banking details if you choose to pay by Direct Debit.
– Customer feedback: Any information you provide to us through reviews, surveys, or feedback forms.
– Training records: Details of any training sessions delivered to you by Everything Tech.
How we use your personal data
We use your personal data for the following purposes:
– Contractual and Service Delivery
To establish and fulfil a contract with you (or your employer), including:
Verifying your identity
Taking and processing payments
Communicating with you
Delivering products or services
Providing customer support
We require this information to enter into and perform our contract with you. Without it, we may not be able to provide the requested services.
– Legal and Regulatory Compliance
To comply with applicable laws, regulations, or legal processes.
To cooperate with authorities and law enforcement when legally required.
– Legitimate Business Interests
We may process your data where necessary to protect and support our legitimate business interests, including:
– Managing and resolving legal claims
Ensuring compliance and supporting investigations
Monitoring usage to prevent fraud, security breaches, or criminal activity
Improving and protecting our services, websites, and content (online and offline)
Handling complaints and customer service issues
Recording phone calls for training and quality monitoring
Recording CCTV footage at our premises for security purposes
– Payment Security
If you provide payment details, we may use third-party services to verify the validity of bank or card information to prevent fraud.
– Research and Feedback
We may invite you to participate in surveys or market research to help us improve our services and customer experience
– Marketing and Prospecting
CRM-based outreach: We use data stored in our CRM system to identify customers or prospects who may benefit from additional or related services. This helps us tailor and send relevant marketing communications.
Website activity tracking: We monitor interactions with our website (e.g. page visits) to better understand user interests and may use this data to reach out via email or LinkedIn with relevant information or offers.
Third-party data sources: Occasionally, we may purchase GDPR-compliant marketing lists related to our industry. This data is used for targeted campaigns, and we ensure that all recipients are given the opportunity to opt out of further communication.
Data cleansing and retention: We regularly cleanse our marketing data. For example:
Records that have shown no engagement for over two years are SET AS NON-MARKETING CONTACT
You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in any email or contacting us directly.
Our legal basis for processing your personal data
We only process your personal data where we have a valid legal basis to do so. These include:
– Legitimate Interests: We process data in ways that are necessary for our legitimate business interests, such as:
Operating and improving our website
Managing sales and marketing activity
We have completed a Legitimate Interests Assessment to ensure these activities do not override your rights or freedoms.
– Contractual Necessity
When you engage our services or enter into a contract with us, we process your personal data to fulfil our obligations under that contract (e.g. providing services, billing, and customer support).
-Legal Obligations
We may also process your data to comply with laws or regulatory requirements.
With whom will we share your personal data
Your personal data will be treated as strictly confidential and will only be shared with the recipients detailed below for the purpose stated.
Where we process your data
The personal data that we collect from you will primarily be processed in the United Kingdom. However, it may also be transferred to and processed inside and outside the European Economic Area (“EEA”). Data will only be transferred outside of the EEA where this is an adequacy agreement. Where this is not the case, then the transfer will only be made if there are appropriate safeguards in place.
How long will we keep your personal data
We will not retain your personal data for longer than necessary. How long we keep it depends on the type of data and the reason it was collected.
Personal data is retained and deleted in accordance with our Data Retention and Deletion Policy.
In some cases, we may retain data beyond the standard retention period to allow for a review process prior to deletion, or because it exists in system backups.
We may also retain certain data where it is required:
All retained data is stored securely and handled in accordance with applicable data protection laws and our own internal Policies.
Your rights regarding your personal data
You have the following rights:
To exercise any of these rights, please contact us via email at [email protected].
If you need to make a complaint
If you have concerns about how we handle your personal data, we encourage you to contact us first so we can resolve the issue:
Email us: [email protected].
Or write to us via:
Attn Data Protection Officer
Everything Tech Limited
Third Floor, Hanover House
30-32 Charlotte Street
Manchester
M1 4FD
If you’re not satisfied with our response, you can contact the Information Commissioner’s Office (ICO):
The ICO’s Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Alternatively there is an ICO Helpline number: 0303 123 1113.
Also Contact us | ICO
Published: 18/08/2025
